Returns and Refund Policy
Due to the perishable nature of our regeneratively raised meats, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 7 days for a full refund or replacement.
Inspect Your Order
Verify that all products are present and the vacuum sealing remains intact before storing in your freezer.
Document Issues
Visual documentation helps our quality control team improve our shipping processes and expedite your claim.
Contact Support
Please reach out within 7 days of the delivery date so we can address the concern while the shipment details are fresh.
Resolution
Approved refunds are typically processed back to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing